We just received our Meralco electric bill. The bad news is that it is our highest electric bill on record! :(
The good news is our bill includes a notice that we could get our deposit refund starting next month. :) Details of the deposit refund and downloadable MDR form can be found here.
Now, there's just one problem. I cannot find the required Meralco deposit receipt when I applied for Meralco service about 15 or 16 years ago. How can ERC or Meralco expect their customers to keep the deposit receipts after so many years? Meralco must have records of their customers' deposit payments as basis for the computation of the refunds.
If Meralco really wants to pay the refunds (which they should have voluntarily done as per business ethics without government intervention), they should make it easier by digging their records and just advise their longtime customers the amount of their refund. Then, a choice of either cash payout or credit on monthly bill could be presented to them.
I just wrote an email to Meralco's San Pedro Laguna branch stating my predicament and a request to check their records for the processing of my refund. I hope that I get a positive response in a few weeks. If they insist on presenting my lost original deposit receipt, I'll ask ERC if its really necessary, or I will start a consumer group on this matter, hehe.