Last February 2011, Wife bought an E-Pass tag for me, since she knows that I'm quite impatient in dealing with long lines on the toll gates. Despite my reluctance to use the e-pass tag due to horror stories I read from other users, I used it after it was activated by Skyway Corporation.
Its really more convenient to use the e-pass tag, as it was now a breeze to pass the SLEX toll gates. However, when I reviewed my e-pass tag statements for February and March this year, that is when the months of disappointments and helplessness began.
I live in Binan, Laguna using the Carmona/Binan Exit whenever we enter SLEX. Out of 11 supposedly Carmona entry points, I was surprised to see 7 cases of Calamba as my entry point, 5 on February and 2 on March statements. At Php 46 overcharge for every case, I asked the Skyway Corporation to credit back to me the total amount of Php 322 last 04 April 2011 through an email.
I also told them to fix their e-pass sensor in Carmona, for me and for other motorists as well. The following day, Ms. Ronette Rojas of Skyway Corp. replied that they will credit back any adjustment to my account. I responded with my thanks and a follow up question if they have tested or fixed the e-pass tag sensor in Carmona Exit, but I have not gotten any reply.